Improvements
Server-Side Heatmap Background Capture Improved
Heatmap background images are now captured by a real browser on our servers instead of being rebuilt inside your visitor’s browser.
The old approach reconstructed your page from the visitor’s side, which often produced backgrounds that did not match the live page. Background images could drop out, centred and viewport-based layouts could shift, and content that loads as you scroll frequently came through blank. Server-side capture takes an actual screenshot of the page, so heatmap backgrounds now look like the page your visitors saw. Each heatmap version also keeps its own image, so archived versions stay frozen with the background they were recorded against instead of picking up a newer one. If our servers cannot reach a page, for example a page behind a login, capture falls back to the visitor’s browser as before.
Example
- See heatmap backgrounds that match your live page, including background images and gradients.
- Get accurate backgrounds on centred or full-width layouts.
- Capture sections that only load once a visitor scrolls down.
- Review an archived heatmap version and still see the page as it looked at the time.
This makes heatmaps far more trustworthy to read, since the clicks and scroll data now sit on top of an accurate picture of your page.
Disabled Cookie Consent Is Now Honoured Improved
Turning cookie consent off now genuinely turns it off across tracking.
Previously, if a workspace had selected a consent management platform such as Cookiebot and then switched cookie consent off, the tracking script kept waiting for a consent signal that could never arrive. A/B tests still displayed normally, so tracking looked healthy, while conversions, heatmap events, and session replays were silently recording nothing. Workspaces using a custom banner had a worse version of the same problem: the banner kept reappearing on every page load and could not be accepted or dismissed.
Switching consent off now takes effect immediately. Tracking runs without waiting for consent, any custom banner stops showing, and previously stored consent data is cleared from the visitor’s browser. The change is also pushed to connected WordPress sites so their settings stay in sync.
Example
- Switch cookie consent off and have conversions start recording right away.
- Stop a stale consent banner from reappearing on every page load.
- Keep collecting heatmaps and session replays after removing a consent tool from your site.
- Rely on your connected WordPress site reflecting the change automatically.
Note: your tracking script is cached for around five minutes, so allow a few minutes for the change to reach your site.